Purchases, Support & Refunds

Last updated: 04/17/2024

This refund policy encompasses all transactions conducted on our website, covering purchases of physical merchandise, digital download images and videos, as well as any custom orders placed through our platform.

Digital Products
We issue refunds for digital products within 3 days of the original purchase of the product. We reserve the right to refuse a refund if you have downloaded the product. Due to the nature of digital products, all sales of digital downloads are final if you have downloaded the product. We do not offer refunds, exchanges, or returns for digital download purchases outside of the 3 days unless required by applicable consumer protection laws.

Quality Assurance:
We take great care to ensure the quality and accuracy of our digital download products. Prior to purchase, customers have the opportunity to view previews or trailers to assess the content. We are not responsible for technical issues related to individual devices or internet connections that may affect the viewing experience. We make every effort to ensure that you receive the download in the highest quality available. Any questions, please contact us prior to requesting a refund and allow us to resolve any issues you may have.

Customer Support:
In the event of any technical issues or concerns with a digital download purchase, customers are encouraged to contact our customer support team for assistance. We will make reasonable efforts to address and resolve any issues to the best of our ability.

If you have any questions about your purchase or our Returns and Refunds Policy, please contact us:

By email: Support@ReelCustoms.com
By visiting this page on our website: https://www.ReelCustoms.com/support

Exceptions:
Refunds may be provided in exceptional circumstances, such as:
– Duplicate purchases made accidentally.
– Unauthorized transactions.
– Non-delivery of purchased digital download videos due to technical errors on our end.

Exclusions:
Certain digital products may not be eligible for a refund. These include, but are not limited to:
– Products that have been personalized or customized specifically for you.
– Products that are not accompanied by an original proof of purchase.

Refund Process
To initiate a refund request for exceptional circumstances, please contact our customer support team by support@achievmomediagroup.com within the specified refund period. Our team will review your request and provide further instructions. Refunds will be issued to the original method of payment used during the purchase.

Refunds Discretion
We value customer satisfaction, and we strive to provide high-quality digital products and services. However, refunds are frowned upon and will be granted at our discretion. We reserve the right to deny a refund request if we believe it is not justified or if it violates our Terms of Service.

No Warranty
We do not offer any warranties or guarantees for our digital products unless explicitly stated otherwise. All products are sold “as is” and “as available.”

Changes to This Policy
We reserve the right to modify or update our Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on this page.

By using our website and purchasing our products, you signify your acceptance of this Refund Policy. If you do not agree with this policy, please do not use our website, or purchase our products.

Our Merchant Processor
We utilize a merchant processor for transactions on our website(s) to facilitate secure and efficient payment processing. By partnering with a merchant processor, we ensure that customer payment information is encrypted and protected, reducing the risk of fraud and unauthorized access. Additionally, merchant processors handle the complexities of transaction processing, including authorization, settlement, and reconciliation, allowing us to focus on providing a seamless shopping experience for our customers while adhering to industry standards and compliance requirements.